When owners and managers of pubs, bars, restaurants and hotels start allocating their budgets for 2017, it is vitally important that some of that money is spent on training.

It follows that if employees are up-to-date with best practice customer service protocols they are bound to work more efficiently.

Laws are always changing in relation to issues such as food hygiene and serving underage customers so it is also important they are aware of their legal responsibilities.

If you are stil…

It’s Beer Day Britain today and UK pubs are being invited to sing their way into being crowned the best pub choir, with the launch of the national beer day’s anthem Cheers To Beer.

Pub regulars are invited to raise a glass and say ‘Cheers to Beer’ at 7pm, then post a video of the anthem on social media.

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